Terms of use
Subscription Policy
Effective Date May 18th, 2026
We provide a subscription service (“Subscription”) for monthly delivery of certain a2 products that may provide you with a discounted rate when compared to purchase of those same products without a Subscription. The Subscription may be available by purchasing products through or website, or through various third-party e-commerce platforms.
AUTOMATIC RENEWAL
By subscribing, you agree that once you have expressly agreed for your credit card to be charged on a recurring basis, and agreed to the amount of the recurring charges at the then-current subscription rate, a2 may submit periodic (e.g., monthly) charges to your chosen payment method without further authorization from you, until you provide notice at any time that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before a2 could reasonably act.
Unless otherwise stated, your Subscription will automatically renew every thirty (30) days, and a new order of products will usually be shipped and delivered within 2-5 days following the automatic renewal.
PAUSING AND CANCELLATION
If you would like to skip a month or otherwise reschedule or cancel your Subscription, you may do so by logging in to your account on our website or by contacting our team at [email protected]. You cannot pause your Subscription indefinitely.
To cancel your Subscription, you may at any time (i) log in to your account on our website and follow the cancellation procedures, (ii) send us an email at [email protected], including your Subscription information, or (iii) call 1-844-422-6455 and speak with one of our team members. If you cancel your Subscription, your Subscription will remain active until the end of your then-current Subscription term. Provided that you notify us of the cancellation reasonably in advance of your next scheduled billing, your payment method will receive no further charges.
To reactivate your Subscription, you may do so by logging in to your account on our website or by contacting our team at [email protected].
CHANGES TO YOUR SUBSCRIPTION
We reserve the right to adjust pricing for our Subscription services or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any material changes to your Subscriptions (including price changes) will take effect following notice to you and/or updates to the terms of this Policy.
You may update your personal information and delivery address associated with your Subscription by logging in to your account on our website and following the procedures, or by contacting our team at [email protected]. To update your payment information, please log in to your account on our website and follow the procedures. We cannot update payment information via email.
OTHER
Free sample promotional codes will not work if you select the “Subscribe & Save” option during online checkout.
For questions about your Subscription or this Policy, please contact us at [email protected].
Refund Policy
Effective Date May 18th, 2026
For food safety reasons, we do not accept returns of orders. If you do not wish to keep your a2 purchase, please give the items away, donate them to a local food bank, or dispose of them.
Please inspect your order upon receipt and, within seven (7) calendar days of receiving your order, if the item is defective, damaged, or if you received the wrong item, email us at [email protected] or complete any “Contact Us” form available on our website and include your order number, email address associated with the order, a photograph of the product, and whether you are requesting a refund or product replacement so that we can evaluate the issue and make it right. If you are approved for a refund, it will be applied to your original payment method. Refunds will also be issued for subscription orders that are cancelled after the order is placed but before the product is shipped. This Refund Policy applies to orders placed through our websites only; products purchased from third-party retailers are not eligible for refunds from a2.
Shipping Policy
Effective Date May 18th, 2026
Shipping to US destinations only. Orders generally ship and are delivered via ground transportation within 3-5 business days from order placement, but please allow for some additional time outside this window before contacting us regarding order status, as delivery times may vary by region. Expedited shipping may be available where indicated on our websites. We are proud to offer free ground shipping on orders over $50 (before application of taxes, discounts and other fees and charges). Customers who have placed orders will receive an order number, an order status tracking link, and email status updates. For any questions related to your order or this shipping policy, please contact [email protected].
Terms of Use
Effective Date May 18th, 2026
Thank you for using this website (“Site”). These Terms of Use (“Terms”) are a legal agreement between The a2 Milk Company Limited (together with its subsidiaries, affiliates, and/or other related companies, “a2MC”, “we”, “our”, or “us”) and you the user (“you” or “your”). These Terms govern your use of this Site. Please read these Terms carefully. These Terms apply to all users of this Site. By using this Site, you are agreeing to comply with and be bound by these Terms. If you do not agree to these Terms, your sole remedy is to refrain from access and use of this Site.
Your Acceptance of Our Privacy Policy
By agreeing to these Terms, you agree to the terms of our Privacy Policy, which is expressly incorporated herein. Before using this Site, please carefully review our Privacy Policy. All information provided to us as a result of your use of this Site will be handled in accordance with our Privacy Policy.
Our Online Store
To the extent that you can purchase items through this Site, our online store may be hosted by a third-party e-commerce platform that enables us to sell our products and services to you. Your data may be stored in such third party’s databases and systems pursuant to the third-party’s privacy policy. Your payment may be processed by such third party. Additional terms and conditions related to the third-party e-commerce platform may apply; we recommend you review them before consummating any online transactions through this Site. You are responsible for reviewing and complying with any such third party’s terms and conditions.
Your Consent to Other Agreements
Certain portions of this Site may contain additional terms governing your use of specific features. In such cases, you may be asked to expressly consent to the additional terms. If any of the additional terms conflict with these Terms, the additional terms will control with respect to the topics they address.
Ownership of this Site and its Content
This Site, including all of the software and code comprising or used to operate this Site, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Site (“Content”), is protected under applicable intellectual property and other laws, including, without limitation, the laws of the United States and other countries. All Content and intellectual property rights therein are the property of a2MC, or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws.
The presence of any Content on this Site does not constitute a waiver of any right in such Content. You do not acquire ownership rights to any such Content viewed through this Site. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.
Permission is hereby granted to the extent necessary to lawfully access and use this Site and to display, download, or print portions of this Site on a temporary basis and for your personal, educational, noncommercial use only, provided that you: (i) do not modify the Content; (ii) you retain any and all copyright and other proprietary notices contained in the Content; and (iii) you do not copy or post the Content on any network computer or broadcast the Content in any media.
Trademarks
The a2 Milk name and logo, all product and service names, all graphics, all button icons, and all trademarks, service marks and logos appearing within this Site, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of a2MC (the “a2MC Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated within this Site are the property of their respective owners. You are not authorized to display or use the a2MC Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners featured within this Site without the prior written permission of such owners. The use or misuse of the a2MC Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
Submitted Content
In the event that you transmit or post any content, including any text, graphics, software, music, sound, photographs, videos, messages, comments, feedback, data, information, or other materials (collectively, the “Submitted Content”), on or to the Site, you (1) represent and warrant to us that you have obtained all necessary licenses, consents, waivers, releases, authorizations and/or permissions to post or transmit such Submitted Content; and (2) grant to us an irrevocable, worldwide, nonexclusive, perpetual, fully sub-licensable, royalty- free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, publicly perform, and publicly display such Submitted Content (in whole or part) and/or to incorporate it (in whole or in part) in other works in any form, media, or technology now known or later developed. You acknowledge that any Submitted Content submitted by you may be handled by us on a non-confidential basis.
Your Obligations
In consideration of your use of this Site, to the extent you provide personal information to a2MC, it must be true, accurate, current, and complete and you must update all personal information as necessary.
To the extent you create an account through this Site, you understand that the account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your username and password and are fully responsible for all activities that occur under your username and password by you or by anyone else using your username and password, whether or not authorized by you. You shall change your password immediately if you believe your password may have been compromised or used without authorization. You also shall immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password by contacting [email protected] or 1-844-422-6455. Until we are so notified you will remain liable for any unauthorized use of your account.
You may only use this Site in a manner consistent with any and all applicable laws, rules and regulations. You may not upload or transmit through this Site any computer viruses, trojan horses, worms, or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Site, is strictly prohibited. We reserve all rights and remedies available to us.
GENERAL DISCLAIMERS
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS SITE OR ITS CONTENT, OR ANY PRODUCT OR SERVICE AVAILABLE ON OR PROMOTED THROUGH THIS SITE. THIS SITE AND ALL OF ITS CONTENT ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, A2MC AND ITS SERVICE PROVIDERS AND LICENSORS DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, ARISING BY STATUTE, CUSTOM, COURSE OF DEALING, COURSE OF PERFORMANCE OR IN ANY OTHER WAY, WITH RESPECT TO THIS SITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES AVAILABLE OR PROMOTED THROUGH THIS SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, A2MC AND ITS SERVICE PROVIDERS AND LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES: (A) OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) RELATING TO THE SECURITY OF THIS SITE; (C) THAT THE CONTENT OF THIS SITE IS ACCURATE, COMPLETE OR CURRENT; OR (D) THAT THIS SITE WILL OPERATE SECURELY OR WITHOUT INTERRUPTION OR ERROR.
WE DO NOT REPRESENT OR WARRANT THAT THIS SITE, ITS SERVERS, OR ANY TRANSMISSIONS SENT FROM US OR THROUGH THIS SITE WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES).
A2MC DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR STATEMENTS, ADVICE AND OPINIONS MADE BY ANYONE OTHER THAN AUTHORIZED A2MC SPOKESPERSONS. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MIS-DELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS WE, ON BEHALF OF OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS AND SERVICE PROVIDERS, EXCLUDE AND DISCLAIM LIABILITY FOR ANY LOSSES AND EXPENSES OF WHATEVER NATURE AND HOWSOEVER ARISING INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, GENERAL, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES; LOSS OF USE; LOSS OF DATA; LOSS CAUSED BY A VIRUS; LOSS OF INCOME OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY; CLAIMS OF THIRD PARTIES; OR OTHER LOSSES OF ANY KIND OR CHARACTER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE. YOU ASSUME TOTAL RESPONSIBILITY FOR ESTABLISHING SUCH PROCEDURES FOR DATA BACK UP AND VIRUS CHECKING AS YOU CONSIDER NECESSARY. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER BASIS.
IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN OUR AGGREGATE LIABILITY FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED TEN DOLLARS ($10.00).
This Site gives you specific legal rights and you may also have other rights which vary from country to country. Some jurisdictions do not allow certain kinds of limitations or exclusions of liability, so the limitations and exclusions set out in these Terms may not apply to you. Other jurisdictions allow limitations and exclusions subject to certain conditions. In such a case the limitations and exclusions set out in these Terms shall apply to the fullest extent permitted by the laws of such applicable jurisdictions. Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.
Disclaimer of Medical Warranties
This Site may include materials intended only for healthcare professionals, serving as a resource to help them understand the current state of scientific research. Any such materials contained on this Site are provided for general information purposes only and do not claim to be or constitute legal, medical or other professional advice, diagnosis or treatment and shall not be relied upon as such. Unless otherwise stated, statements about our products and health conditions have not been evaluated by the United States. Food & Drug Administration. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical or health condition. Always speak with a qualified practitioner before making any changes to your diet or nutrition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site. If you think you may have a medical emergency, call your physician or 911 immediately. Reliance on any information provided on this Site is solely at your own risk.
Binding Arbitration; Class Action Waiver
You and a2MC agree that any controversy or claim arising out of or relating to the Site or these Terms shall be settled exclusively by binding arbitration in Colorado, or at such other location as may be mutually agreed upon by the parties, in accordance with the applicable procedural rules set forth in the then prevailing Comprehensive Arbitration Rules and Procedures of JAMS, subject to the JAMS Consumer Arbitration Minimum Standards (“JAMS Rules and Procedures”), unless any such rules are inapplicable to the dispute by their terms or otherwise inconsistent with these Terms. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The JAMS Rules and Procedures are available at www.jamsadr.com or by calling (800) 352-5267. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. The Federal Arbitration Act shall govern the enforceability, interpretation and effect of terms set forth in this provision. Otherwise, the arbitrator shall apply Colorado law or applicable federal law consistent with applicable statutes of limitations and shall honor claims of privilege recognized at law. Payment of the parties’ costs and fees owed to JAMS and the arbitrator will be determined by the JAMS Rules and Procedures and fee schedule, and in such case will be subject to any limitations on the costs and fees owed by you as provided in the JAMS Rules and Procedures. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither claimant nor a2MC shall be entitled to arbitrate their dispute. Neither a2MC nor you will be entitled to join or consolidate disputes by or against others as a representative or member of a class, to obtain relief in any arbitration in the interests of the general public, or to act as a private attorney general. THE ARBITRATION OF DISPUTES PURSUANT TO THIS PARAGRAPH SHALL NOT BE BROUGHT IN ANY PURPORTED CLASS OR REPRESENTATIVE CAPACITY. Without in any way limiting the foregoing, you and a2MC agree that any individual arbitration commenced by you or by a2MC may be consolidated with any other individual arbitration(s) pending before JAMS in accordance with JAMS Comprehensive Rule 6(e), provided that either party makes such request.
BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND TO BRING AN ACTION IN A CLASS OR REPRESENTATIVE CAPACITY AND LIMITING YOUR RIGHT TO APPEAL AND YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHTS TO OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION. DO NOT USE THIS SITE IF YOU DO NOT AGREE TO THE FOREGOING BINDING ARBITRATION PROVISIONS.
Links to Third-Party Websites
This Site may provide links to other websites operated by third parties. Because we have no control over third-party websites, we are not responsible for the availability of those websites and do not endorse and are not responsible or liable for any content, advertising, services, products, or other materials on or available from such websites. a2MC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, advertising, services, products, or other materials on or available from such websites. These Terms do not apply to your use of third-party websites; your use of such websites is subject to the terms and policies of the owner of such websites.
Modification and Discontinuation
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You understand that we will not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Site.
Waiver
Our failure at any time to require performance of any provision of these Terms or to exercise any right provided for herein will not be deemed a waiver of such provision or such right. All waivers must be in writing. Unless the written waiver contains an express statement to the contrary, no waiver by a2MC of any breach of any provision of these Terms or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms.
Severability
If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.
Governing Law, Jurisdiction and Venue
These Terms will be governed under the laws of the State of Colorado without regard to its conflicts of law provisions. To the extent that the Binding Arbitration provisions of these Terms are deemed not to apply, all actions or proceedings arising out of or relating to these Terms will be venued exclusively in state or federal court in the City of Boulder and County of Boulder, Colorado. You hereby irrevocably consent and submit to the personal jurisdiction of said courts for all such purposes. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that violation of these Terms is taking place or originating.
Indemnity
You shall indemnify and hold a2MC and its respective officers, agents, partners, and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set forth above and/or if any material that you post using this Site causes us to be liable to another. We reserve the right to defend any such claim, and you shall provide us with such reasonable cooperation and information as we may request.
These Terms May Change
These Terms are current as of the effective date set forth above. a2MC reserves the right to change these Terms from time to time consistent with applicable laws and principles. These changes will be effective as of the date we post the revised version on this Site. Your continued use of this Site after we have posted the revised Terms constitutes your agreement to be bound by the revised Terms. If at any time you choose not to accept these Terms, your sole remedy is to discontinue use of the Site.
Entire Agreement
These Terms (together with the other polices posted on our Site and/or additional Site terms applicable to you) contain the entire understanding and agreement between you and a2MC with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and a2MC with respect to this Site and your use of this Site.
Questions
If you have any questions about this Site or these Terms, please contact us using the following information:
The a2 Milk Company
PO Box 20651
Boulder, Colorado 80308
Email: [email protected]
Telephone: 1-844-422-5455